Requirements

Requirements

Temperament Test

  • We require all new pups to complete and pass a temperament test with us. This is to introduce your dog(s) to our open play environment to ensure they feel comfortable and are well suited for group play.
  • The temperament test is a complimentary day of daycare.
  • Reservations must be made in advance. Our Brookhaven & Chastain locations do temperament testing everyday except Fridays & Sundays. Our Downtown Roswell, East Roswell and Johns Creek locations do them everyday except Sundays. We will not accept walk-ins.
  • We require that the customer complete the online New Customer Registration form and provide us with a copy of your dog's vaccines before the date of the temperament test.
  • All dogs must be current on Rabies, Bordetella, Distemper/Parvo and the H3N2 Canine Influenza Vaccine.
  • Puppies must have completed all puppy rounds of Distemper/Parvo in addition to the other vaccines listed above.
  • All dogs must be spayed or neutered by 8 months.
  • All dogs must be current on flea, tick & heartworm treatment.
  • Drop off for temperament testing during the week is anytime before 9am & pick up is anytime after 1:30pm.
  • Drop off for temperament testing on Saturday is anytime before 9:30am & pick up is anytime after 1:30pm.
  • We can not make any daycare or boarding reservations until your pup has completed and passed the temperament test.

Daycare

  • All dogs must have have visited us within the year or they will need to redo a temperament test.
  • All dogs must be spayed or neutered by 8 months.
  • All dogs must be current on flea, tick & heartworm treatment.
  • All dogs must be current on Rabies, Bordetella, Distemper/Parvo & the H3N2 Canine Influenza Vaccine.
  • All dogs must be dropped off before 12pm to ensure a safe play environment.
  • Our Chastain & Brookhaven locations required daily daycare reservations.
  • Our Downtown Roswell, East Roswell & Johns Creek locations only require daycare reservations the week of a major holiday. An email with exact dates will always be sent out in advance.
  • Any stay longer than 15 minutes after we close will result in a $15 late fee. If 30 minutes after we close and owner is unreachable, we will change the dog into boarding.

Boarding

  • All dogs must have have visited us within the year or they will need to redo a temperament test.
  • All dogs must be spayed or neutered by 8 months.
  • All dogs must be current on flea, tick & heartworm treatment.
  • All dogs must be current on Rabies, Bordetella, Distemper/Parvo & the H3N2 Canine Influenza Vaccine.
  • We strongly encourage all boarding dogs to be checked in by 4pm for their stay. This helps your pup adjust to our environment before settling in for the evening.

Sibling Requirements

  • Live in the same household.
  • Have the same owner.
  • Share a suite/apartment while boarding at Puppy Haven.

Grooming & Bathing Requirements

  • All customers must be registered through our customer portal.
  • All dogs must be current on Rabies, Distemper/Parvo, Bordetella & the H3N2 Canine Influenza vaccine.
  • All dogs must be current on flea, tick & heartworm treatment.
  • Any stay longer than 5 hours will have a $15 extended stay fee added.