New clients often have questions about our services and procedures. We have tried to address the most frequently asked doggy day care questions.
Doggy Day Care Frequently Asked Questions
What are your business and holiday hours?
We are open Monday-Thursday 7:00am-7:30pm, Friday 7:00am-7:00pm, Saturday 9:00am-4:00pm and Sunday 12:00pm-7:00pm. Our hours do change on the day of and around major holidays. Click here for our holiday hours. Regardless of our lobby hours, your pup will still play all day long with our canine supervisors 365 days a year, 7 days a week.
Do I need to bring my pet’s own food?
It’s always best to keep a dog on their normal daily diet. We can accommodate practically any feeding needs and schedules (wet, dry, medication, picky eaters). We do require that you bring in your dog’s food prepackaged in individual bags per meal. If you do not bring food or if your pup runs out of food during their stay, we can also provide house food for $4 per meal. We also have a variety of top brands of food for sale in our retail section.
Can I bring toys and treats for my pet?
Treats and bones are always welcome. We only allow toys that are indestructible for safety purposes.
Can I bring my pet’s personal bedding?
No. We ask that your pup travel light while at Puppy Haven. Don’t worry though- we provide all dogs with an elevated bed and a plush mat for the entirety of their stay so there is no need to bring personal bedding or blankets.
Will you administer medications for my pet?
Yes, we can administer pills, ointments, eye drops and ear drops. Please bring the medicine in its original container from your pet’s vet. Sorry, but we are not able to accept dogs with diabetes.
Do I need to make a reservation?
Yes, we require daily daycare reservations and boarding reservations. We can create a standing daycare reservation for your pup if you plan to always come the same days each week. Please remember to make your reservations in advance for the summer season and holidays and call us in advance to make changes to an existing reservation. As a reminder, boarding reservations are not confirmed until the 50% deposit has been paid.
Do you have a boarding cancellation policy?
Reservations may be cancelled up to 48 hours prior to the day of the reservation and the deposit will be returned in full or left as a credit. Deposits for cancellations made 48 hours or less prior to the date of reservation will be left as a store credit. Deposits for holidays (not just the day of the holiday, but all dates listed on our holiday hours) will be left as credit on your account if cancelled 14 days or greater prior to the reservation. Holiday reservations cancelled less than 14 days prior to the start of your stay over a holiday will be forfeited and not credited to your account.
I have two or more dogs. Can they stay together?
Yes, all of our suites and apartments are large enough to accommodate virtually any size dog. In order to board together, dogs must come from the same household and do well together. If sibling dogs need to board separately, the sibling discount may not apply. Please note that daycare playrooms are based on the size and temperament of each dog (i.e. we cannot guarantee your dogs will be in the same playroom).
Is the kennel heated and air conditioned?
Yes. We keep our entire facility very comfortable for the dogs at all times with heating and air throughout!
Do you accept all breeds?
We do not permit pit bulls, cane corsos, presa canarios, or akitas. At Puppy Haven, we love all breeds, but also must have certain regulations in place to keep the playrooms as safe as possible in an open pack environment.
What vaccinations do you require and what’s the youngest age I can bring my pup?
We require a hard copy of your dog’s most recent vaccinations including Rabies, DHLPP (Distemper), Bordetella, and H3N2 Canine Influenza. We accept a one or three year Rabies and DHLPP, depending on your vet. We also accept a six-month or one-year Bordetella vaccination, also depending on your vet. Your pup can join us after all three rounds of puppy shots are completed.
Does my pup have to be spayed or neutered?
Yes. We require all dogs to be spayed or neutered by 8 months.
Do you require a temperament test for every dog?
Yes. Every dog is required to undergo a complimentary temperament test in order to determine his/her behavior, even if they have been to daycare before. Click here for more information on the requirements to enroll a new dog.
Do you have daycare packages?
Yes, we have several different packages for daycare. We have a 5 Day Package for $115 (saves $10), a 10 Day Package $220 (saves $30), a 20 Day Package for $400 (saves $100) and a 50 Day Package for $850 (saves $400). We do not offer boarding packages and daycare packages may not be used towards boarding. Packages expire one year from the date of purchase.
Can I use my daycare package at all Puppy Haven locations?
Yes, all locations are on the same system and share information. You can use your package at whichever Puppy Haven you’d like!
Do you offer half days for daycare?
No. However, daycare is always half price on Sundays!
How much does it cost to get my dog bathed in your spa?
We charge a flat rate of $30 for a doggy bath. All dogs must be current on vaccinations and complete an enrollment form prior to their bath.