Frequently Asked Questions

 

Frequently Asked Questions

What are your business and holiday hours?

We are open Monday – Thursday 7:00am – 7:30pm, Friday 7:00am – 7:00pm, Saturday 8:00am – 4:00pm and Sunday 12:00pm – 7:00pm. Our hours do change on the day of and around major holidays. Click here for our holiday hours. Regardless of our lobby hours, your pup will still play all day long with our canine supervisors 365 days a year, 7 days a week.

Do I need to bring my pet’s own food?

It’s always best to keep a dog on their normal daily diet. We can accommodate practically any feeding needs and schedules (wet, dry, medication, picky eaters). We do require that you bring in your dog’s food prepackaged in individual bags per meal. If you do not bring food or if your pup runs out of food during their stay, we can also provide house food for $4 per meal.

Can I bring toys and treats for my pet?

Treats and bones are always welcome. We only allow toys that are indestructible for safety purposes.

Can I bring my pet’s personal bedding?

No. We ask that your pup travel light while at Puppy Haven. Don’t worry though- we provide all dogs with an elevated bed and a plush mat for the entirety of their stay so there is no need to bring personal bedding or blankets.

Will you administer medications for my pet?

Yes, we can administer pills, ointments, eye drops and ear drops. Please bring the medicine in its original container from your pet’s vet. Sorry, but we are not able to accept dogs with diabetes.

Do I need to make a boarding reservation?

We require boarding reservations at all locations. We do fill up quickly for boarding, especially in the summer and around holidays, so remember to make your reservations well in advance! As a reminder, boarding reservations are not confirmed until the 50% deposit has been paid.

Do I need to make a daycare reservation?

Our Brookhaven and Chastain locations require daily daycare reservations, while no reservations are required for daycare at our Downtown Roswell, East Roswell, Johns Creek, and Smyrna locations. Due to our busier locations operating at capacity and having daily waitlists for daycare, we do charge $15 for daycare reservation “no-shows” at our Brookhaven and Chastain locations only.

Why do you charge a daycare no-show fee at your busier locations?

As our company continues to grow, we have adapted our services and policies to align with the changes and needs of the communities we serve. We feel that this policy will encourage our customers to cancel unneeded daycare reservations, opening space for customers on our waitlist. Enforcing a no-show fee also allows us to better predict how many dogs we can expect in our facilities each day, allowing for more predictable playgroup sizes, and in turn, safer playrooms.

When must I cancel my daycare reservation to not be charged the daycare no-show fee?

Daycare reservations must be canceled by 11:59pm the day before your reservation to avoid the no show fee.

Do you offer crate boarding?

We offer three different options for boarding at our busier locations: suites, apartments, and XL crates for when we are completely full. All boarding dogs receive the same level of service and get to enjoy cage free play all day long! We can guarantee that all dogs have comfortable and spacious boarding accommodations while at Puppy Haven.

Do you offer half days for daycare?

No. However, daycare is always half price on Sundays!

Do you have a boarding cancellation policy?

We require a 50% deposit on all boarding reservations. All Boarding Deposits are non-refundable. If you need to cancel your reservation, we will add your deposit as a store credit, which you can use at any time.

I have two or more dogs. Can they stay together?

Yes, all of our suites and apartments are large enough to accommodate virtually any size dog. In order to board together, dogs must come from the same household and do well together. If sibling dogs need to board separately, the sibling discount may not apply. Please note that daycare playrooms are based on the size and temperament of each dog (i.e. we cannot guarantee your dogs will be in the same playroom).

Are your facilities temperature controlled?

Yes. We keep all of our facilities very comfortable for the dogs at all times with heating and air throughout!

Do you accept all breeds?

We do not permit pit bulls, American bully breed, cane corsos, presa canarios, akitas, boerboels, mastiffs and dogo argentinos. At Puppy Haven, we love all breeds, but also must have certain regulations in place to keep the playrooms as safe as possible in an open pack environment. We do accept mixed breeds.

Does my pup have to be spayed or neutered?

Yes. We require all dogs to be spayed or neutered by 8 months.

What vaccinations do you require and what’s the youngest age I can bring my pup?

We require a hard copy of your dog’s most recent vaccinations, including Rabies, DHPP (Distemper/parvo), Bordetella, and H3N2 Canine Influenza. We accept a one or three year Rabies and DHLPP, depending on your vet. We also accept a six-month or one-year Bordetella vaccination, also depending on your vet. As for puppies, we do not have a minimum age to attend Puppy Haven. However, he/she must have completed all three rounds of puppy shots before their visit.

Do you require a temperament test for every dog?

Yes. Every dog is required to undergo a complimentary temperament test in order to determine his/her behavior, even if they have been to daycare before.  Click here for more information on the requirements to enroll a new dog.

*If your dog has not visited with us in over a year they are required to redo the temperament test before coming in for daycare and/or boarding.

What is kennel cough? Is it possible my dog could be exposed while at Puppy Haven?

We have developed a separate page for frequently asked questions and answers on kennel cough. Click here for more information.

Did you find your answer? If not please contact us at any of our locations. We are always happy to hear from you!